Shipping Policy

Last Updated: July 2026

At ARIQUA, we are committed to delivering your orders safely, securely, and on time. Please read our shipping policy carefully before placing an order.

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1. Order Processing

• All orders are processed within 1-2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festivals, sales, or high-demand periods, processing may take slightly longer.

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2. Shipping Time

Estimated delivery timelines:

• Metro Cities: 2-5 Business Days
• Tier 2 and Tier 3 Cities: 3-7 Business Days
• Remote Locations: 5-10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

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3. Shipping Charges

• Free Shipping on orders above ₹499.
• A standard shipping fee may apply to orders below ₹499.
• Shipping charges (if applicable) will be displayed during checkout before payment.

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4. Order Tracking

Once your order has been shipped, you will receive:

• Order Confirmation Email
• Shipping Confirmation Email
• Tracking Number
• Courier Partner Details

You can track your shipment using the tracking link shared via email or SMS.

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5. Delivery Partners

We work with trusted logistics partners to ensure safe and timely delivery across India.

• Delhivery
• Blue Dart
• DTDC
• Xpressbees
• Ecom Express

Courier partner selection depends on your delivery location.

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6. Delivery Attempts

Our courier partners will make up to three delivery attempts.

If delivery fails due to:

• Incorrect address
• Customer unavailable
• Wrong phone number

the shipment may be returned to us.

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7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. ARIQUA is not responsible for delays or failed deliveries caused by incorrect addresses or contact details provided by the customer.

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8. Damaged or Missing Products

If your package arrives damaged, opened, or with missing products, please contact us within 24 hours of delivery.

Please share:

• Order Number
• Photos of the package
• Photos of the product
• Unboxing video (recommended)

This helps us investigate and resolve your issue quickly.

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9. Delayed Deliveries

While we strive to deliver every order within the estimated timeline, delays may occur due to:

• Weather conditions
• Natural disasters
• Government restrictions
• Courier operational issues
• High seasonal demand

ARIQUA is not liable for delays caused by third-party logistics providers.

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10. International Shipping

Currently, ARIQUA delivers only within India.

For international orders or bulk export inquiries, please contact our customer support team.

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11. Cash on Delivery (COD)

• Additional COD charges may apply.
• COD availability depends on the delivery location.
• ARIQUA reserves the right to disable COD for selected PIN codes.

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12. Failed Delivery

If a shipment is returned to us due to repeated failed delivery attempts or an incorrect shipping address, additional shipping charges may apply for re-dispatch.

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13. Contact Us

If you have any questions regarding shipping, please contact us: